🪛Common Issues (Client)

If you do not find a solution below, please contact our support team on Discord or WhatsApp.

Arkaik.exe opens, but when clicking "Play," nothing happens, and it closes

Cause:

• Your antivirus or exploit protection might be blocking the client's .exe file.

Solution: Go to: ➡ Windows Security > App & Browser Control > Exploit Protection Settings > Program Settings (Top Tab) > (+) Add a Program to Customize

Type Client.exe and enable all processes. (Check all selection boxes; some may be enabled by default—disable them as well if necessary.)

Arkaik.exe does not open, is not in the task manager, and no error appears

Cause:

• Your antivirus or exploit protection might be blocking the exe file of Arkaik.

Solution: ➡ Windows Security > App & Browser Control > Exploit Protection Settings > Program Settings (Top Tab) > (+) Add a Program to Customize

Type Arkaik.exe and enable all processes. (Check all selection boxes; some may be enabled by default—disable them as well if necessary.)

📌 Image: Same procedure as above!

Error: Cannot find File with special characters "????"

Problem:

• When running Client.exe, after selecting a character, the game displays special characters as ???, causing it to crash.

Cause:

• The language pack fails to convert UTF-8 encoding for Korean (Western Europe 1252) characters.

Solution: ➡ Control Panel > Change date, time, or number formats > Administrative (Top Tab) > Change system locale

🔹 Uncheck the UNICODE UTF-8 box if it is enabled, restart, and test the game.

Error in Client.exe: "Cannot init d3d OR grf file has problem" or White Screen

Tela Branca

Problem:

• When clicking on Client.exe, nothing happens, a white screen appears, and the game closes immediately, even after selecting the graphics card in RO/OpenSetup.exe.

Problem 2:

• When clicking Play through Arkaik.exe or Client.exe, the error message "Cannot init d3d OR grf file has problem" appears (this is the most common case).

---

Solution for Problem 2:

1. Open RO/OpenSetup.exe

2. Select your graphics card

3. Click Apply

➡ If the issue persists, try Solution 1 below.

Possible Cause:

• Your graphics card driver may be outdated or not being recognized by Ragnarok.

• Some RTX 3050 laptops from Asus Gaming have this issue.

---

How to Test This Issue:

1. Right-click on Client.exe

2. Select "Troubleshoot Compatibility"

3. Click "Test the Program"

If the game runs but has errors (like missing textures or incorrect visuals), proceed to the next solution.

Additional Solution: "Cannot init d3d OR grf file has problem"

Solution:

1. Open Device Manager

2. Go to Display Adapters

3. Disable your RTX graphics card (or your dedicated GPU)

4. Open Client.exe again

Explanation:

• If the game opens and works, it means the Vodoo renderer is being used.

• Your graphics card might be too modern and does not support older DirectX versions.

Link do Video Tutorial

Error Loading Arkaik.exe Modules Before the Login Screen (Date & Time)

Problem:

• When opening Arkaik.exe, during the module loading process, a red error appears stating: "Server failed to authenticate the request".

Cause:

• This issue is common on Windows 11 because it relies on an online server to synchronize the system time.

Solution:

1. Go to:

   • Control Panel > Date & Time > Sync Now

1. Open the classic Date & Time settings in Windows.

2. Manually adjust the date and time.

3. Make sure the time matches the current minutes from Brasilia (Google Time Server).

4. Also, enable:

   • "Change Time Zone"

   • "Internet Time" synchronization with the correct server.

If the Problem Persists:

Click on Internet Time

Change Time Zone

Error: Failed to get updates URL (when opening arkaik.exe)

Problem: When running arkaik.exe, an update error appears: "Failed to get updates URL", meaning the update server rejected the connection.

Solution: Download https://1.1.1.1. If the issue persists, Cloudflare can optimize the best route for your internet.

Colored Squares Screen When Running Client.exe

Problem:

• This configuration was designed for older graphics cards. Newer RTX GPUs and chipsets may experience this issue.

Solution:

1. Go to the folder where you installed the game:

   • ArkaikOnline/RO/OpenSetup.exe

   • Or open arkaik.exe > Settings > External ROSETUP

2. Look for a checkbox labeled "Enable hardware accelerator", disable it, save, and restart the game.

3. If the issue persists, return to the same location and:

   • Add a graphics card

   • Set a resolution lower than 1366x768